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Have a Year You’ll Remember

What do you want to achieve this year?  What do you wish for your personal life and for your business life?...

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Gratitude – a Great Marketing Tool

Who is the most important person in your company?  Yep, your customer.  Running a business can be busy.  Very busy.  There...

Clarity Blog

Thriving in the Worst Times – Clarity

Have you ever noticed how some companies continue to thrive, even in the worst of times? Some companies struggle in good...

Money Blog

More Value, More Money, More Satisfaction

Increase your profits while increasing your customer satisfaction When I was 19, I got a job at a department store in...

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What’s Your Because

I just attended the Natural Products Expo East. Thousands of new and unique products screaming for the attention of natural products...

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Six Steps to Passionate Customers

Six Steps to Passionate Customers At the turn of the century John Wannamaker was quoted as saying something that has resonated...

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Six Ways to Create Small Business Loyalty

Unusual Local Experiences Create Passionate Customers The local movement has gained a lot of steam in the past few years, but...

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Seven Parts of a Great Annual Plan

Building an annual plan is an important catalyst to reaching your business goals. One of the biggest mistakes in businesses is...

Customer Feedback

Grow Your Business Through Customer Feedback – and How to get it Done!

I started my marketing career at Procter & Gamble, the world leader in consumer marketing.  Early on at P&G you learn...